Last updated: March 31, 2026

At Concrete Gym BV, we attach great importance to your privacy and the protection of your personal data. In this privacy policy, we explain which personal data we collect via our website, why we do so, on what legal basis, how long we keep your data, and what rights you have.

This privacy policy applies to the use of the Concrete Gym website and to the personal data we process through our contact options and linked services.

1. Who processes your personal data?

The data controller is:

Concrete Gym BV
Wellingstraat 29C
8730 Beernem
Belgium
Company number: BE1016103902
Email: info@concretegym.be

2. Which personal data do we process?

Depending on how you use our website, we may process the following personal data:

a. Data you provide to us yourself

When you contact us via the website or by email, we may process the following data, among others:

• first name
• last name
• email address
• content of your message
• any other data you voluntarily share with us

This data is collected via the contact form on the website or through direct contact by email.

b. Data related to membership or purchase

When you purchase a day pass, membership, or other service, you may be redirected to an external platform, namely ClubPlanner. In that case, personal data may also be processed by that external platform for registration, purchase, access, and member management.

c. Technical and usage data

When visiting our website, certain technical data may be processed automatically, such as:

• IP address
• browser type
• device data
• language settings
• pages visited
• date and time of visit
• referring website
• cookie and session data

d. Data via external integrations

Our website may contain links or embedded elements from third parties, such as:

• ClubPlanner
• Google Maps / Google reviews
• Instagram

When you interact with such external elements, these third parties may collect personal data themselves according to their own privacy policies.

3. Why do we process your personal data?

We process personal data for the following purposes:

• to respond to contact requests
• to follow up on questions, requests, or comments
• to correctly perform our services
• to provide information about our gym, coaching, pilates, and memberships
• to refer to or collaborate with external member and booking platforms
• to ensure our website functions well technically
• to monitor the security of our website
• to prevent abuse, fraud, or unauthorized use
• to compile statistics on the use of the website
• to comply with legal obligations

4. On what legal basis do we process your data?

We only process your personal data when there is a valid legal basis for doing so, such as:

• your consent, for example when you voluntarily fill out a form or accept cookies
• the performance of a contract, for example when you sign up, make a request, or purchase a service
• a legal obligation, for example for accounting or administrative purposes
• our legitimate interest, such as improving our website, communication, security, and services

5. Who do we share your personal data with?

We never sell your personal data to third parties.

We may share your data with service providers or partners when necessary for our operations, for example:

• website hosting provider
• website and IT administrators
• email providers
• form or communication tools
• accounting or administrative partners
• member management or reservation platforms such as ClubPlanner
• external platforms whose content is visible on the site, such as Google or Instagram

When such parties process personal data on our behalf, we ensure that this is done within an appropriate contractual and legal framework.

6. Transfer outside the European Economic Area

Some of our technical service providers or external platforms may process data outside the European Economic Area. If this happens, we ensure that this transfer takes place with appropriate safeguards, for example via an adequacy decision or standard contractual clauses where necessary.

7. How long do we keep your personal data?

We do not keep your personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is legally required.

In general, the following principles apply:

• contact requests: as long as necessary to handle and follow up on your question
• administrative or billing data: as long as legally required
• technical and analytical data: as long as functionally necessary or according to cookie settings
• data via external platforms: according to the retention policy of those respective platforms

8. Cookies

Our website may use cookies and similar technologies to ensure the website works correctly, to analyze usage, and to improve the user experience.

Cookies can serve, for example, to:

• enable technical functionalities
• remember preferences
• measure website traffic
• display embedded content from third parties

You can manage or delete cookies via your browser settings. If we use a cookie banner for non-essential cookies, these will only be placed after your consent.

Possible types of cookies

• essential cookies: necessary for the operation of the website
• functional cookies: improve ease of use and preferences
• analytical cookies: measure usage and performance of the website
• marketing or third-party cookies: originating from external services or embedded content

9. External links and third-party platforms

Our website contains links to or integrations with external websites and services, including:

• ClubPlanner for registration, memberships, and/or day passes
• Google for reviews and/or location data
• Instagram for social media presence

When you click through to such external platforms, their own privacy policy applies. We recommend always reading that policy yourself.

10. Security of your data

We take reasonable technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, unwanted modification, or unlawful processing.

However, no website or digital transfer can guarantee absolute security. Therefore, we also ask users to handle their data with care.

11. Your rights

Under applicable privacy legislation, you have various rights regarding your personal data. For example, you have the right to:

• request access to your personal data
• have incorrect data corrected
• have your data deleted when legally possible
• have the processing restricted
• object to certain processing
• withdraw your consent when the processing is based on it
• request your data in a portable format, if applicable

Would you like to exercise one of these rights? Then you can contact us via:

info@concretegym.be

To prevent abuse, we may ask to reasonably verify your identity.

12. Complaints

If you have a complaint about how we handle your personal data, we ask that you contact us first so that we can find a solution together.

You also have the right to file a complaint with the competent supervisory authority, namely:

Data Protection Authority
Drukpersstraat 35
1000 Brussels
Belgium

13. Changes to this privacy policy

We may adjust this privacy policy from time to time, for example when our website, services, or legislation changes. The most recent version is always available on our website.

We recommend reviewing this policy regularly.

14. Contact

Do you have questions about this privacy policy or the processing of your personal data? Then contact us via:

Concrete Gym BV
Wellingstraat 29C
8730 Beernem
Belgium
info@concretegym.be